{"id":136,"date":"2026-10-31T06:51:09","date_gmt":"2026-10-31T06:51:09","guid":{"rendered":"https:\/\/designmercury.com\/?page_id=136"},"modified":"2026-10-31T06:51:09","modified_gmt":"2026-10-31T06:51:09","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/designmercury.com\/?page_id=136","title":{"rendered":"Customer Help"},"content":{"rendered":"\n\t<section class=\"section\" id=\"section_892351309\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t<div class=\"row\"  id=\"row-1416624798\">\n\t<div id=\"col-759058251\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\t<div id=\"text-3057459163\" class=\"text\">\n\t\t<p style=\"color:#D48C8B;font-weight:700\">DESIGN MERCURY<\/p><h1>Customer Help<\/h1><p>Help with your digital invitations and downloads.<\/p>\t\t\t<\/div>\n\t<span class=\"scroll-to\" data-label=\"Scroll to: #contact\" data-bullet=\"false\" data-link=\"#contact\" data-title=\"Contact Us\"><a name=\"contact\"><\/a><\/span>\t<div id=\"text-1361732576\" class=\"text\">\n\t\t<h2>Contact Us<\/h2><p>For questions about a product or your order, email <a href=\"mailto:support@designmercury.com\">support@designmercury.com<\/a>. If your question is about an order, please include your order number.<\/p>\t\t\t<\/div>\n\t<span class=\"scroll-to\" data-label=\"Scroll to: #faqs\" data-bullet=\"false\" data-link=\"#faqs\" data-title=\"FAQs\"><a name=\"faqs\"><\/a><\/span>\t<div id=\"text-2246874543\" class=\"text\">\n\t\t<h2>Frequently Asked Questions<\/h2>\t\t\t<\/div>\n\t<div class=\"accordion\">\t<div id=\"accordion-3051557639\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3051557639-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-receive-a-physical-item?\" aria-expanded=\"false\" aria-controls=\"accordion-3051557639-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Will I receive a physical item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3051557639-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3051557639-label\">\n\t\t\t\t<div id=\"text-3623478182\" class=\"text\">\n\t\t<p>No. These are digital products. No physical item will be shipped. Check the product Description for the files and features included.<\/p>\t\t\t<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div id=\"accordion-2732217900\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2732217900-label\" class=\"accordion-title plain\" href=\"#accordion-item-when-can-i-download-my-files?\" aria-expanded=\"false\" aria-controls=\"accordion-2732217900-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>When can I download my files?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2732217900-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2732217900-label\">\n\t\t\t\t<div id=\"text-3168160474\" class=\"text\">\n\t\t<p>Downloads become available after successful payment. You can find available files under <a href=\"https:\/\/designmercury.com\/?page_id=17&amp;downloads\">My account \u2192 Downloads<\/a>.<\/p>\t\t\t<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div id=\"accordion-2385515111\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2385515111-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-file-types-are-included?\" aria-expanded=\"false\" aria-controls=\"accordion-2385515111-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What file types are included?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2385515111-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2385515111-label\">\n\t\t\t\t<div id=\"text-3754888522\" class=\"text\">\n\t\t<p>Files may be PDF or PNG. The Highlights and Description on each product page explain what is included. For a Canva template, follow the instructions in the supplied PDF.<\/p>\t\t\t<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div id=\"accordion-3839930836\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3839930836-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-need-help-accessing-a-download.\" aria-expanded=\"false\" aria-controls=\"accordion-3839930836-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I need help accessing a download.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3839930836-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3839930836-label\">\n\t\t\t\t<div id=\"text-2452311577\" class=\"text\">\n\t\t<p>Check that your payment was successful and that you are using the account associated with your order. If you still need help, email support@designmercury.com with your order number.<\/p>\t\t\t<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div id=\"accordion-631987867\" class=\"accordion-item\">\n\t\t<a id=\"accordion-631987867-label\" class=\"accordion-title plain\" href=\"#accordion-item-where-can-i-read-your-refund-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-631987867-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Where can I read your refund policy?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-631987867-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-631987867-label\">\n\t\t\t\t<div id=\"text-3295013151\" class=\"text\">\n\t\t<p>Please read our <a href=\"https:\/\/designmercury.com\/?page_id=91\">Refund &amp; Return Policy<\/a> for the applicable terms.<\/p>\t\t\t<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t<\/div>\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t<\/div>\t\t<\/div>\n\n\t\t\n<style>\n#section_892351309 {\n  padding-top: 55px;\n  padding-bottom: 55px;\n  background-color: #FAF7F2;\n}\n<\/style>\n\t<\/section>\n\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-136","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/designmercury.com\/index.php?rest_route=\/wp\/v2\/pages\/136","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/designmercury.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/designmercury.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/designmercury.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/designmercury.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=136"}],"version-history":[{"count":1,"href":"https:\/\/designmercury.com\/index.php?rest_route=\/wp\/v2\/pages\/136\/revisions"}],"predecessor-version":[{"id":137,"href":"https:\/\/designmercury.com\/index.php?rest_route=\/wp\/v2\/pages\/136\/revisions\/137"}],"wp:attachment":[{"href":"https:\/\/designmercury.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=136"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}