{"id":91,"date":"2026-10-30T03:06:07","date_gmt":"2026-10-30T03:06:07","guid":{"rendered":"https:\/\/designmercury.com\/?page_id=91"},"modified":"2026-10-30T03:14:43","modified_gmt":"2026-10-30T03:14:43","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/designmercury.com\/?page_id=91","title":{"rendered":"REFUND &#038; RETURN POLICY"},"content":{"rendered":"\n\n\t<section class=\"section mercury-policy\" id=\"section_199548085\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\" style=\"max-width:920px\" id=\"row-214219160\">\n\n\t<div id=\"col-1777377458\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1456346984\" class=\"text\">\n\t\t\n<p style=\"color:#8C5756;font-size:13px;letter-spacing:2px;text-transform:uppercase;font-weight:700\">Design Mercury<\/p>\n<h1 style=\"font-family:Georgia,serif;font-size:clamp(32px,5vw,46px);line-height:1.2;margin-bottom:28px\">Refund &amp; Return Policy<\/h1>\n<p style=\"margin-bottom:18px\">At DesignMercury (https:\/\/designmercury.com), we specialize in downloadable digital event stationery and editable Canva templates. Because our products are digital files delivered instantly upon purchase, we maintain a clear and transparent policy regarding refunds and returns.<\/p>\n<h2 style=\"font-size:22px;line-height:1.4;margin:32px 0 14px;font-weight:700\">1. <strong>ALL SALES ARE FINAL<\/strong><\/h2>\n<p style=\"margin-bottom:18px\">Due to the immediate access and digital nature of our products, all purchases made on DesignMercury are final, <strong>non-refundable, and non-returnable<\/strong> once the digital file or template access link has been delivered.<\/p>\n<h2 style=\"font-size:22px;line-height:1.4;margin:32px 0 14px;font-weight:700\">2. 100% CUSTOMER SUPPORT GUARANTEE<\/h2>\n<p style=\"margin-bottom:18px\">While we do not offer refunds, your satisfaction is our top priority. If you experience any of the following issues, we guarantee full support to ensure you receive a perfect final product:<\/p>\n<ul style=\"margin-left:1.4em\"><li style=\"margin-bottom:12px\">Damaged, corrupted, or broken download links.<\/li>\n<li style=\"margin-bottom:12px\">Difficulty accessing or editing the template in Canva.<\/li>\n<li style=\"margin-bottom:12px\">Formatting issues or questions about customizing text\/fonts.<\/li>\n<\/ul>\n<p style=\"margin-bottom:18px\">If you encounter any technical difficulties, please contact us immediately with your Order ID at <a href=\"mailto:support@designmercury.com\">support@designmercury.com<\/a>. Our support team will respond <strong>within 24 hours<\/strong> to resolve the issue, fix the file, or assist you with editing directly.<\/p>\n<h2 style=\"font-size:22px;line-height:1.4;margin:32px 0 14px;font-weight:700\">3. ACCIDENTAL DUPLICATE PURCHASES &amp; PRODUCT EXCHANGE<\/h2>\n<p style=\"margin-bottom:18px\">Because our products are digital downloads delivered instantly upon purchase, <strong>ALL SALES ARE FINAL<\/strong>. We do not offer cash refunds or card charge-backs for accidental duplicate purchases.<\/p>\n<p style=\"margin-bottom:18px\">However, if you accidentally purchase the same item twice, we are happy to offer a flexible product exchange:<\/p>\n<ul style=\"margin-left:1.4em\"><li style=\"margin-bottom:12px\">Contact us at <a href=\"mailto:support@designmercury.com\">support@designmercury.com<\/a> <strong>within 48 hours<\/strong> of purchase with your order details.<\/li>\n<li style=\"margin-bottom:12px\">Upon verification, instead of a cash refund, you may choose an alternative digital item of equal or lesser value from our store (such as a matching Thank You Card, Welcome Sign, Cupcake Toppers, or another Canva template). We will provide you with a new, direct download link immediately.<\/li>\n<\/ul>\n<h2 style=\"font-size:22px;line-height:1.4;margin:32px 0 14px;font-weight:700\">CONTACT US<\/h2>\n<p style=\"margin-bottom:18px\">If you have questions about our Refund Policy before making a purchase, feel free to reach out:<\/p>\n<ul style=\"margin-left:1.4em\"><li style=\"margin-bottom:12px\"><strong>Email:<\/strong> <a href=\"mailto:support@designmercury.com\">support@designmercury.com<\/a><\/li>\n<li style=\"margin-bottom:12px\"><strong>Website:<\/strong> https:\/\/designmercury.com\/contact<\/li>\n<\/ul>\n\t\t\n<style>\n#text-1456346984 {\n  font-size: 1rem;\n  line-height: 1.8;\n  color: #2B2D42;\n}\n#text-1456346984 > * {\n  color: #2B2D42;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_199548085 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: #FAF7F2;\n}\n@media (min-width:550px) {\n  #section_199548085 {\n    padding-top: 55px;\n    padding-bottom: 55px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-91","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/designmercury.com\/index.php?rest_route=\/wp\/v2\/pages\/91","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/designmercury.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/designmercury.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/designmercury.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/designmercury.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=91"}],"version-history":[{"count":3,"href":"https:\/\/designmercury.com\/index.php?rest_route=\/wp\/v2\/pages\/91\/revisions"}],"predecessor-version":[{"id":103,"href":"https:\/\/designmercury.com\/index.php?rest_route=\/wp\/v2\/pages\/91\/revisions\/103"}],"wp:attachment":[{"href":"https:\/\/designmercury.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=91"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}